TERMS & CONDITIONS
These Purchase and Sale Rules (hereinafter referred to as the Rules) govern the mutual rights, obligations, and responsibilities of the Buyer (as defined below), who visits, intends to purchase, and purchases goods from the skandiamo.lt online store (hereinafter referred to as the Store), and the Seller (as defined below), UAB "INTERJERO DIZAINAS", legal entity code 302873262, with its registered office at Rukeliškių g. 29B-2, 10101 Vilnius. Company data is recorded and maintained in the Register of Legal Entities of the Republic of Lithuania, applicable when the Buyer purchases goods from the Store.
1. DEFINITIONS
1.1 Seller – UAB "INTERJERO DIZAINAS", legal entity code 302873262, address: Rukeliškių g. 29B-2, 10101 Vilnius, tel. +370 642 11 117, email info@skandiamo.lt;
1.2 Buyer – a natural or legal person who has purchased goods from the Store;
1.3 In these Rules, the term "goods" encompasses both products and services unless specifically stated otherwise or the context clearly indicates otherwise.
2. GENERAL PROVISIONS
2.1 These Rules are a legally binding document. If the Buyer decides to purchase goods from the Store and complies with the stipulations outlined in the Rules, the Rules constitute a purchase and sale agreement between the Buyer and the Seller.
2.2 The right to make purchases in the Store is granted to:
2.2.1 Competent natural persons of at least 18 years of age.
2.2.2 Minors aged between 14 and 18, who have parental consent.
2.2.3 Legal entities. 2.2.4 Authorised representatives of all aforementioned persons.
2.3 The Buyer may purchase goods from the Store only after reading the Rules and agreeing to comply with them. The Buyer is required to review the Rules each time a purchase is made. If the Buyer disagrees with the Rules (or any part thereof), they are unable to order goods. Placing an order in the Store is considered acceptance of the Rules, and the Buyer agrees to adhere to them.
2.4 Before using the Store, the Buyer must also review the Privacy Policy outlining the main conditions for processing the Buyer's personal data and privacy. Using the Store constitutes agreement with the Privacy Policy. At various stages of using the Store, such as registration, forming or confirming an order, the Buyer may be asked to confirm their understanding of the Privacy Policy by ticking a box or using another method.
2.5 The Seller reserves the right to modify the Rules. Modifications to the Rules become effective upon their publication in the Store. If the Buyer continues to use the Store following the publication of the amended Rules, it is taken as agreement with the modifications.
2.6 Business operations in the Store are conducted from within the territory of the Republic of Lithuania.
3. PLACING AN ORDER
3.1 The Buyer may place orders in the Store using the following methods:
3.1.1 Registering in the Store by entering the required information in the registration form.
3.1.2 Without registering – as a guest Buyer.
3.2 The purchase agreement is deemed concluded when the Buyer selects the product(s), creates a shopping cart, provides the necessary order information, reviews the Terms, clicks "Submit an order", makes an advance payment, and the Seller confirms the order by sending a confirmation message (to the email and/or phone number provided by the Buyer). The order is considered placed once the Buyer, having created the shopping cart, confirms the order.
3.3 Once the Buyer's order is confirmed, the Buyer agrees to pay for the goods and collect them from the Store.
3.4 Orders will only be processed after payment is received from the Buyer.
3.5 Before the contract is finalised, the Seller may send additional confirmations to the Buyer, such as acknowledgment of payment received.
3.6 A purchase agreement is finalised for each order placed by the Buyer. The finalised purchase agreement is stored in the Seller's database.
3.7 For valid reasons, the Seller may refuse to confirm an order, such as if the Buyer provides an address outside of the Seller's delivery area, fails to specify a delivery address, or any product specifications. Additional reasons may include the unavailability of desired items or failure to confirm acceptance of the Terms. These reasons will be individually communicated to the Buyer.
3.8 The purchase agreement is considered complete when the goods are delivered to the Buyer in accordance with the Terms and legal regulations of the Republic of Lithuania.
4. RIGHTS AND OBLIGATIONS OF THE BUYER
4.1 The Buyer is entitled to:
4.1.1 Make purchases in the Store according to the Rules, the Seller's instructions, and Lithuanian law;
4.1.2 The Buyer, as a consumer, is entitled to withdraw from a purchase and sale agreement made in the Store by notifying the Seller in writing within 14 (fourteen) days, following the procedures set by the Civil Code and these Rules. The Buyer can only refuse quality goods if they are undamaged, unused, retain their commercial appearance, are complete, have not been assembled, and are in their original packaging;
4.1.3 Return and/or replace poor-quality or incorrectly assembled goods, use warranties applicable to the goods, require the Seller to fix quality issues, replace, return goods, or resolve the situation by mutual agreement;
4.1.4 Exercise other rights as provided in the Rules and/or Lithuanian law.
4.2 The Buyer agrees to:
4.2.1 Pay for the goods, including any additional charges specified when ordering, and accept the ordered goods;
4.2.2 Upon receiving the goods, inspect them and notify the Seller of any damage to the shipment, obvious defects in the goods, or mismatches between the goods' model, configuration, and the order;
4.2.3 Verify the quality of the purchased product and immediately report any observed defects, model inconsistencies, or configuration issues to the Seller by phone at +370 644 11 141 or via email at info@skandiamo.lt, which were not noticeable during the transfer;
4.2.4 If opting for goods assembly or other services from the Seller, facilitate access for these services and appropriately pay for them;
4.2.5 Cover the cost of returning goods, should this responsibility fall to the Buyer;
4.2.6 Provide accurate data required for registration or delivery, maintain confidentiality of these details, and promptly update information if registration or delivery-related details change. The Seller is not responsible for any consequences arising from inaccurate data provided by the Buyer;
4.2.7 Not to disclose the goods' order number, order documents, Store password, or any other data that could allow third parties to collect the goods without the Buyer's knowledge and consent;
4.2.8 Avoid using the Store in ways that may threaten its proper functioning, security, integrity, or limit others' use of the Store;
4.2.9 Comply with the requirements set forth in the Rules, the Store, and Lithuanian law.
5. RIGHTS AND OBLIGATIONS OF THE SELLER
5.1 The Seller is entitled to:
5.1.1 Restrict or suspend the Buyer's access to the Store without prior notice if the Buyer attempts to harm the Store's operations or violates their obligations. The Seller is not liable for any adverse effects of such actions on the Buyer;
5.1.2 Cancel an order that remains unpaid after 2 days;
5.1.3 If we cannot fulfil a Buyer's order accurately and on time due to significant reasons, we may consult with the Buyer to alter delivery terms and times, or cancel the order, refunding the Buyer's payment;
5.1.4 Temporarily or permanently cease Store operations, modify the Store or its sections, adjust any content, restrict purchases, change the Store’s web address, or limit the number of registered Buyers without prior notice to the Buyer. The Seller is not liable for any adverse effects of such actions on the Buyer;
5.1.5 Revise the Rules, product pricing, purchasing conditions, and any other Store-related instructions by posting updates in the Store.
5.2 The Seller commits to:
5.2.1 Deliver goods to the Buyer punctually and properly;
5.2.2 If unable to deliver goods due to compelling reasons, offer the Buyer a similar or equivalent product, and if declined, refund the payment within 7 (seven) business days;
5.2.3 Ensure conditions are met for the Buyer to utilise the Store;
5.2.4 Manage the Buyer's personal data in compliance with legal obligations related to data processing. Personal data is processed to the necessary extent and for purposes aimed at fulfilling the goals outlined in these rules. This includes sharing personal data with third parties, such as the Seller's data handlers, law enforcement agencies, and other parties involved in safeguarding the Seller's legitimate interests, among others.
6. PAYMENT FOR GOODS
6.1 Prices of goods in the Store and/or in the order are displayed in euros, inclusive of VAT. Goods are sold to the Buyer at the prices applicable in the Store at the time of order placement. If the Buyer disagrees with the price of goods as listed in the Store/order, they cannot proceed with ordering.
6.2 The Buyer can pay for goods in the following ways:
6.2.1 By bank card online.
6.2.2 Using Apple Pay on Apple devices with the Safari browser.
6.2.3 Through electronic banking with Swedbank, SEB, Luminor, Citadele, Urbo bankas, Šiaulių bankas, Revolut.
6.2.4 Instalment plans. We partner with leasing companies General Financing and Inbank | Mokilizingas. Installment purchase agreements can only be made with the noted partners. The Seller responsibly selects such a partner. To purchase goods in installments, the Buyer must provide necessary information to the Seller and/or its partner to complete an installment purchase agreement, verify the Buyer's creditworthiness, or for other related purposes. Upon establishing an installment purchase agreement, the Buyer must fulfill financial duties to the partner providing this service, and ownership of the goods transfers to this partner unless otherwise agreed. Goods cannot be purchased on installments between 10 p.m. and 7 a.m. If someone applies for an installment contract during this time, or on non-working days and holidays of the Seller and/or its partner, even if the Buyer can currently order goods through the online store. In such cases, the Buyer expressing interest in an installment agreement will be contacted during business hours to discuss the terms. Detailed installment purchase conditions are provided at https://www.gfbankas.lt/ and https://www.mokilizingas.lt/.
6.3 Payments in the online store are accepted via Paysera and Swedbank (Everypay) systems.
6.4 VAT invoices presented to the Buyer will outline the selected goods, their quantity, any discounts applied, the final price including all taxes, and other necessary information as per accounting regulations. The VAT invoice is sent to the Buyer's specified email address.
7. DELIVERY OF GOODS
7.1 Goods are delivered within the territory of the Republic of Lithuania.
7.2 DPD couriers deliver the goods to the address specified by the Buyer, with conditions set by them applicable.
7.3 Goods are delivered according to the timelines specified in the Seller's Store. Delivery time is calculated from the order confirmation. If the Seller anticipates delivery delays, the Buyer will be informed at the earliest opportunity using their provided contact details.
7.4 Goods are delivered on weekdays during courier working hours.
7.5 The Buyer receives details of the exact delivery date and time via email and/or phone. The Seller does not guarantee delivery within indicated timelines if items are unavailable in the Seller's warehouses or due to unforeseen circumstances such as extreme conditions, quarantine, or similar issues. In such events, the Seller promptly contacts the Buyer to arrange delivery details.
7.6 Goods are delivered to the address specified by the Buyer. The Buyer must accept the goods personally or provide contact details for an alternative recipient. During the handover, the Buyer may need to show identification along with order information sent by the Seller.
7.7 If the Buyer cannot personally accept the goods, and they are delivered to the specified address using Buyer-provided information, the Buyer cannot make claims against the Seller for incorrect delivery.
7.8 If an order contains items with different delivery terms, a partial delivery can be arranged by mutual agreement, or a longer delivery period may apply to the entire order.
7.9 The Buyer must specify the exact delivery location and ensure suitable conditions for unloading the goods (e.g., unlocking gates, raising barriers, opening doors).
7.10 If the Buyer does not collect the delivered goods and the Seller cannot make contact or arrange another delivery date within more than three days after returning the goods due to non-delivery, the purchase agreement is considered terminated. In this case, the Seller will refund the price paid by the Buyer, but may deduct any costs incurred for returning the goods.
7.11 Upon receipt of the goods, the Buyer must inspect the shipment's condition, as well as the quantity, quality, and assortment of the goods. If package damage is found, but no discrepancies in the quantity, quality, or assortment are identified, the Buyer must record the packaging damage on the delivery confirmation or forms provided by the delivery person. In such cases, it is assumed that the goods were delivered in damaged packaging, but the quantity, quality, and assortment meet the contract terms, and the delivery is deemed complete.
7.12 If the Buyer accepts the goods upon delivery without filling out a consignment note, it is assumed that the goods arrived undamaged. The Seller is not responsible for: a) damage to the goods unless caused by manufacturing defects; b) discrepancies in the goods' packaging identifiable through external inspection.
7.13 If a discrepancy in the quality, quantity, or assortment is found, the Buyer has the right to reject such goods. The Buyer must record the refusal to accept the goods and any detected issues in the delivery confirmation and/or on the forms provided by the delivery person. If a quality defect is noticed during or immediately after delivery, it is essential to preserve the original packaging.
7.14 If the Buyer accepts the shipment without comments, it is assumed that the goods have been delivered in undamaged packaging, with quantity, quality, and assortment meeting the contract terms, and any additional services related to the sale and delivery of the goods have been properly rendered, unless immediate discrepancies or violations were not possible to detect.
7.15 A product is considered delivered to the Buyer when it arrives at the address specified in the Buyer's order and is signed for by the recipient on the receipt or delivery document.
7.16 If goods are not delivered on time, the Buyer must inform the Seller immediately but no later than within one working day. Failing this, the Buyer cannot make claims against the Seller regarding delayed delivery.
7.17 The Seller is not liable for breaches of delivery terms if the goods are not delivered or are delayed due to the Buyer's fault or circumstances beyond the Buyer's control. Goods returned to the Seller for such reasons will not be resent until the Buyer covers additional delivery costs.
8. QUALITY OF GOODS AND WARRANTY
8.1 The characteristics of goods for sale are generally listed in the description accompanying each item. In-store product colours, shapes, or other features may not match actual size, shape, and colour, due to the Buyer's electronic devices or other technical reasons, as well as reasonable discrepancies in appearance.
8.2 Goods purchased from the store are subject to the warranty terms and conditions set by the manufacturers. Goods come with a 24-month warranty period established by Lithuanian law, although manufacturers may set different (but not shorter) warranty terms for certain items. In such cases, the manufacturer's warranty applies.
8.3 If a product is defective, the Buyer and Seller may agree that the Buyer keeps the defective product and receives a partial refund.
8.4 When requesting warranty service, the order number or proof of purchase must be provided.
8.5 The warranty validity starts at the moment of delivery.
8.6 Warranty conditions:
8.6.1 The Buyer must follow the assembly instructions when putting together the product.
8.6.2 The product should be used for its intended purpose.
8.6.3 The warranty covers quality defects due to manufacturing faults.
8.7 Warranty does not apply if:
8.7.1 The Buyer has not complied with the operation and maintenance rules of the goods.
8.7.2 The goods have been damaged due to the Buyer's fault, with mechanical damages present or attempts made to disassemble the goods.
8.7.3 The condition of the goods has deteriorated due to natural wear and tear.
8.7.4 The goods have been affected by environmental factors or Force majeure circumstances.
8.8 If the Buyer detects a quality defect in the product during the warranty period, they shall inform the Seller by completing a request in the Store, calling +370 644 11 141, or emailing info@skandiamo.lt.
8.9 The Seller commits to replacing defective goods with high-quality ones at its own expense in the shortest possible time or to propose another method of resolving the claim.
8.10 The Seller provides warranty maintenance services for the goods either directly or through partners.
8.11 The Buyer agrees to deliver the goods for warranty service themselves unless the goods are oversized or weigh more than 10 kg. In such cases, the Seller will collect the goods themselves. For the return of such goods, the Buyer must contact the Seller using the contact details specified in the Rules.
8.12 The Seller commits to resolving the claim as quickly as possible by mutual agreement of the parties.
9. RIGHT TO WITHDRAW FROM THE CONTRACT, RETURN AND EXCHANGE OF GOODS
9.1 The Buyer-Consumer has the right to withdraw, without stating any reason, within 30 (thirty) days from when the Buyer or a person designated by them (excluding the carrier) receives the goods. If the Buyer-Consumer orders multiple goods in a single order and they are delivered separately, the withdrawal period starts from the delivery date of the last item. If the goods are delivered in different batches or parts, it starts from the delivery of the last batch or part. This applies to a distance contract concluded by electronic means, outside the place of sale. If the Buyer purchases several goods under one contract, their right of withdrawal applies to all or part of the goods. The conditions outlined in sections 10.2.–10.7 of the Rules apply when items are returned by the Buyer-Consumer.
9.2 The right of the buyer-consumer to withdraw from a distance contract or a contract concluded outside business premises does not apply to these contracts:
9.2.1 Service contracts, where the services were fully performed with the consumer's consent before the withdrawal declaration;
9.2.2 Contracts for perishable goods or items with a short shelf life;
9.2.3 Contracts for packaged goods that have been unsealed after delivery and cannot be returned due to health or hygiene reasons;
9.2.4 Other contracts as stipulated in Article 6.228 (10) Part 2 of the Civil Code.
9.3 To use the right to withdraw from the purchase and sale contract, the Buyer must inform the Seller by email at info@skandiamo.lt, or by phone at +370 644 11 141, with an unambiguous statement, including documents that confirm the purchase of the goods (such as VAT invoices or receipts). To comply with the withdrawal period, it suffices for the Buyer to send notification of exercising the right to withdraw from the purchase contract before the withdrawal period ends.
9.4 Upon providing written notice of contract withdrawal and other required information outlined by the Seller, the Buyer must ensure to send or deliver the goods to the Seller or an appointed representative by the Seller, immediately and no later than 14 days from notifying the Seller.
9.5 The Buyer is responsible for ensuring the proper packaging of items for return. The Buyer bears the direct costs of returning the items unless the Seller, upon receiving notice of contract withdrawal, instructs otherwise.
9.6 Items must be returned to this address: Galinės g. 1, Galinės k., 14247 Vilnius.
9.7 The Buyer will be refunded for the returned items once they have been received by the Seller. The Seller is not required to reimburse the Buyer for any additional costs incurred from choosing a delivery method other than the cheapest standard option provided by the Seller. Refunds are transferred to the account the payment was originally made from, or an account specified separately by the Buyer, if the payment was not made by transfer. If the returned items meet the Rules' requirements, the refund will be transferred to the Buyer's bank account within 7 working days of receiving the returned goods.
9.8 The Seller is not considered to have breached refund conditions if they are unable to process the refund due to the Buyer's fault (such as delays in returning items, providing shipping information, or inaccurate data).
9.9 In cases other than contract withdrawal, if the Buyer dislikes the shape, size, colour, model, or completeness of the items, they may return them as per the procedure in the Rules and Lithuanian legal acts. The Buyer cannot return items for which return possibilities are not stipulated by Lithuanian legal acts. Certain quality items cannot be returned. The list of such items is outlined in Lithuanian Government Resolution No. 738 of 22nd July 2014. "On the Resolution No. 11 of the Government of the Republic of Lithuania of 11th June 2001" Amendment to Law No. 697 "On the Approval of the Retail Trade Rules".
9.10 If an item is of poor quality, the Buyer can request a replacement with a suitable quality product, a price reduction, return the item, and receive a refund. Replacement and return of defective items are conducted as per these Rules and applicable Lithuanian legal acts. Returning defective items is at the Seller's expense.
9.11 When returning items, the following conditions must be adhered to:
9.11.1 The item must be in its original, neat packaging;
9.11.2 The item must be undamaged by the Buyer;
9.11.3 The item must be unused and in good condition, with intact labels, and no protective film removed (except in cases of poor-quality returns);
9.11.4 The item must be in the same configuration as initially received by the Buyer;
9.11.5 When returning an item, a VAT invoice or purchase receipt must be provided, along with a completed return request.
9.12 If the returned item is incomplete, damaged, untidy, and/or improperly packaged, the Seller has the right not to accept it and not refund the money paid by the Buyer. In such cases, the Seller returns the item to the Buyer.
9.13 Before returning or exchanging defective goods, and in cases where quality goods are returned for reasons other than contractual withdrawal, the Buyer-Consumer should contact the Seller by calling +370 644 11 141 or by emailing info@skandiamo.lt to agree on the terms for returning or exchanging the goods.
10. DISCOUNTS AND PROMOTIONS
10.1 The Seller may, at its discretion, initiate promotions and apply discounts in the Store.
10.2 Detailed information about discounts or promotions is provided in the Store at the time a specific promotion or discount is implemented.
10.3 When the Buyer purchases a product on which a discount or gift is given, or when using a gift card to pay, and then exercises the right to return the product, the Buyer is only refunded the amount actually paid.
10.4 The Seller has the right unilaterally and without notice to change or cancel the terms and conditions of promotions and discounts. Any changes or cancellations are effective immediately upon announcement.
10.5 Rules for using Gift Cards:
10.5.1 The Gift Card allows you to purchase desired goods from www.skandiamo.lt or at Skandiamo retail locations in Vilnius, Kaunas, Klaipėda.
10.5.2 The Gift Card is non-refundable and cannot be exchanged for money. When returning quality goods bought with a Gift Card, a Gift Card of the equivalent value previously used for the purchase is reissued to the Buyer (Civil Code of the Republic of Lithuania). 6.22811).
10.5.3 Gift Cards are valid for 24 months from the date of purchase. The validity period of Gift Cards cannot be extended.
10.5.4 If the total value of the shopping basket exceeds the Gift Card's value, the balance must be paid using available payment options. In physical stores, the Gift Card can only be used once for the entire amount. In the e-store, if the shopping cart total is lower than the Gift Card's value, the remaining balance can be used for future purchases.
10.5.5 Registered e-store users can see the unused balance in their account.
10.5.6 If the Buyer wishes to present the Gift Card at a specific time, please note there may be a discrepancy of up to 3 minutes from the scheduled time due to technical constraints. The card delivery schedule is set to Lithuanian time.
11. RESPONSIBILITIES OF THE PARTIES
11.1 The Seller is not responsible if the Buyer incurs losses due to not following the Seller's recommendations or obligations, and failing to review the Rules and/or purchase terms, despite having had the opportunity to do so.
11.2 Should damage occur, the responsible party must compensate the other party for direct losses, unless otherwise specified by law.
11.3 The Seller is not liable for failing to fulfil the purchase agreement or for delays in delivery if caused by third-party actions or uncontrollable circumstances that could not have been foreseen at the time of the agreement (force majeure circumstances, such as fire, government actions, state emergency/quarantine, military or civil unrest, attacks on Seller's electronic systems, etc.). If these circumstances continue for more than one month, parties can mutually agree to terminate the purchase agreement.
11.4 The Buyer is responsible for providing accurate registration and purchase details. The Seller is not accountable for any consequences arising from inaccurate or outdated information.
11.5 The Buyer is responsible for transferring registration or purchase details to third parties. If a third party uses the services provided by the Store or purchases goods or services by logging into the Store using the Buyer's login details, the Seller considers this person the Buyer, and all related obligations transfer to the Buyer.
11.6 The Seller is liable for any malfunctions of the Store and the direct losses or damages experienced by the Buyer or third parties as a result, provided they occur due to the Seller's intentional actions.
11.7 If the Store contains links to the websites of other companies, institutions, organisations, or individuals, the Seller is not responsible for the information contained therein or the activities carried out on those sites, does not supervise or control these websites, and does not represent these companies or individuals.
12. FINAL PROVISIONS
12.1 The information provided in the Store: The Rules, details about the Seller, the offered goods and their properties, and the procedure for the Buyer's right to withdraw from the purchase agreement, as well as the Seller's product maintenance and guarantees, etc., is considered to be provided to the Buyer in writing.
12.2 The rules, along with the purchase and sale agreement between the Buyer and the Seller, are governed by the laws of the Republic of Lithuania.
12.3 The Seller can transfer its rights and obligations arising from these Rules to third parties without the Buyer's consent and without notifying them at any time.
12.4 All disputes between the Buyer and the Seller regarding the Rules should be resolved through negotiations. If the parties cannot resolve the dispute through negotiations within 30 (thirty) days, the disputes shall be settled by the legal procedures established in the Republic of Lithuania.
12.5 The Buyer – as a consumer, can submit a request and/or complaint about a product or service purchased in the Store to the State Consumer Rights Protection Service (Vilniaus St. 25, 01402 Vilnius, tel. 8 526 26 751, fax. 8 527 91 466, by e-mail tarnyba@vvtat.lt, on the website www.vvtat.lt, or its territorial divisions in the counties) or fill out the application form available on the Electronic Consumer Dispute Resolution Platform at http://ec.europa.eu/odr/, but before doing so, as required by applicable laws, the Buyer must contact the Seller.
