DELIVERY OF GOODS
1. We deliver goods within the Republic of Lithuania. To support environmental preservation, we reuse packaging for shipments whenever possible.
2. Deliveries are handled by DPD couriers, and are subject to their terms.
3. Goods are delivered as per the timelines specified in our Store. Delivery time is calculated from the order confirmation. If the Seller anticipates delivery delays, the Buyer will be informed at the earliest opportunity using their provided contact details.
4. Deliveries take place on weekdays during standard courier hours.
5. The exact delivery date and time will be communicated to the Buyer via email and/or phone. The Seller does not guarantee delivery within indicated timelines if items are unavailable in the Seller's warehouses or due to unforeseen circumstances such as extreme conditions, quarantine, or similar issues. In such events, the Seller promptly contacts the Buyer to arrange delivery details.
6. Goods are delivered to the address provided by the Buyer. The Buyer must accept the goods personally or provide contact details for an alternative recipient. During the handover, the Buyer may need to show identification along with order information sent by the Seller.
7. If the Buyer cannot receive the goods and they are delivered to the correct address, no claims can be made against the Seller.
8. For orders with varied delivery times, partial delivery may be agreed upon, or a longer delivery timeframe applied to the entire order.
9. The Buyer must specify the precise delivery location and provide suitable conditions for unloading (such as unlocking gates, raising barriers, opening doors, etc.).
10. If the Buyer does not collect the delivered goods and the Seller is unable to contact the Buyer or arrange another delivery date more than 3 (three) days after the goods are returned due to non-delivery, the purchase agreement is considered to be terminated. In this case, the Seller will refund the price paid by the Buyer, but may deduct any costs incurred for returning the goods.
11. Upon receiving the goods, the Buyer must inspect the shipment's condition, as well as the quantity, quality, and variety of the goods. If package damage is found, but no discrepancies in the quantity, quality, or assortment are identified, the Buyer must record the packaging damage on the delivery confirmation or forms provided by the delivery person. In such cases, it is assumed that the goods were delivered in damaged packaging, but the quantity, quality, and assortment meet the contract terms, and the delivery is deemed complete.
12. If the Buyer accepts the goods without completing a damage report, it is assumed that the goods arrived undamaged. The Seller is not responsible for: a) damage to the goods unless caused by manufacturing defects; b) discrepancies in the goods' packaging identifiable through external inspection.
13. If discrepancies in the quality, quantity, or assortment of goods are found, the Buyer may reject the receipt of such goods. The Buyer must record the refusal to accept the goods and any detected issues in the delivery confirmation and/or on the forms provided by the delivery person. If a quality defect is noticed during or immediately after delivery, it is essential to preserve the original packaging.
14. If the Buyer accepts the shipment without raising any concerns, it is assumed that the goods have been delivered in an undamaged package, and that the quantity, quality, and assortment match the terms of the purchase agreement, with all additional services related to the sale and delivery carried out correctly, except when defects or discrepancies could not have been immediately detected.
15. The Product is considered delivered to the Buyer upon its arrival at the address specified in the Buyer's order and the signing of the goods receipt or another delivery document by the person receiving the product.
16. If the goods are not delivered as scheduled, the Buyer must inform the Seller immediately, but no later than within 1 (one) working day. Failing this, the Buyer cannot make claims against the Seller regarding delayed delivery.
17. The Seller is relieved from liability for delays in delivery if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or circumstances dependent on the Buyer. Goods returned to the Seller for such reasons will not be resent until the Buyer covers additional delivery costs.
For more details, please refer to Terms & Conditions.
